Frequently Asked Questions

Payment is due at the time service is provided. We accept cash, personal checks, cashier’s checks, money orders, Visa, MasterCard, Discover and Care Credit.

As a courtesy to our patients, we will help you process your insurance claims. We ask that you pay the deductible and co-payment, which is the estimated amount not covered by your insurance company at the time we provide service to you.

We must emphasize that this is only an estimate and all charges that your child incurs are your responsibility. Your child’s treatment plan is individually tailored to their needs, and is not dictated by insurance. Insurance companies have a wide variety of rules, plan limitations and exclusions that our office may not be aware of. We urge you to read and review your dental policy so that you are fully aware of your insurance coverage.

The Children's Tooth Spa is in network with most PPO plans. Some of the most common plans we participate with are: Aetna PPO, Cigna PPO, Delta Dental, MetLife, United Concordia and Guardian dental insurance.

Your appointment time is reserved for you and your child. If you are late for your child’s appointment, please understand that we may not be able to accommodate you. If you think that you will be late, please call as soon as possible so that we may advise you if your late arrival can be accommodated or if we will need to reschedule you. We maintain a very strict schedule and must insist that appointment times be respected.

For cancellation we require 48 hours advanced notice. A voice mailbox system is available for messages left after business hours. There is a $30 cancellation/rescheduling fee that is applicable after the second appointment that is missed or rescheduled without proper notice (please note that siblings are considered multiple, individual appointments and will be charged accordingly). Three missed appointments may result in dismissal as a patient from our practice.

Dr. Jenny recognized a need for quality pediatric dental care in Northern Liberties, Philadelphia, the city in which she now lives and has grown to love. In a recent statistical survey in Men’s Health Magazine, it was stated that Philly received an “F” when it came to dental health care, ranking it #2 among “American cities with the worst teeth.” Dr. Jenny wants to change this perception and believes that dental health care is only improved and maintained when a patient looks to his or her dentist with trust and understanding. This relationship has to start early knowing the importance of encouraging positive experiences through fun, rewarding interactions with patients at a young age.